Quality and the Academic Library

Written By Jeremy Atkinson
Quality and the Academic Library
  • Publsiher : Chandos Publishing
  • Release : 24 February 2016
  • ISBN : 0081001347
  • Pages : 336 pages
  • Rating : /5 from reviews
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Download or read book entitled Quality and the Academic Library by author: Jeremy Atkinson which was release on 24 February 2016 and published by Chandos Publishing with total page 336 pages . This book available in PDF, EPUB and Kindle Format. Quality and the Academic Library: Reviewing, Assessing and Enhancing Service Provision provides an in-depth review and analysis of quality management and service quality in academic libraries. All aspects of quality are considered in the book, including quality assessment, quality review, and quality enhancement. An overview of quality management and service quality concepts, principles, and methods leads to a detailed consideration of how they have been applied in universities and their libraries. A case study approach is used with different perspectives provided from the different stakeholders involved in the quality processes. All contributors adopt a critical reflection approach, reflecting on the implications, impact, and significance of the activities undertaken and the conclusions that can be drawn for future developments. The book concludes with an overall reflection on quality management and service quality in academic libraries with a final analysis of priorities for the future. Presents a holistic view of the subject, looking at reviews of academic library services, quality assurance and assessment, quality enhancement, and service quality Provides perspectives from authors with different experiences and responsibilities, including those responsible for initiating and managing quality processes in higher education Includes case studies where the authors not only describe the quality processes used, but also seek to review and reflect on their success, limitations, and the impact of their work some time after the event Seeks to be current, comprehensive, and reflective by including the results of surveys/interviews from senior librarians on quality in academic libraries

Quality and the Academic Library

Quality and the Academic Library
  • Author : Jeremy Atkinson
  • Publisher : Chandos Publishing
  • Release Date : 2016-02-24
  • Total pages : 336
  • ISBN : 0081001347
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Summary : Quality and the Academic Library: Reviewing, Assessing and Enhancing Service Provision provides an in-depth review and analysis of quality management and service quality in academic libraries. All aspects of quality are considered in the book, including quality assessment, quality review, and quality enhancement. An overview of quality management and service ...

Service Quality in Academic Libraries

Service Quality in Academic Libraries
  • Author : Peter Hernon,Ellen Altman
  • Publisher : Greenwood Publishing Group
  • Release Date : 1996
  • Total pages : 187
  • ISBN : 0081001347
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Summary : Service quality is an issue separate from internal observations of effectiveness and efficiency, and cannot adequately be conveyed by output and performance measures. Considerations of service quality require librarians to regard management and the provision of service from an entirely new perspective- from the viewpoint of the library user, for ...

User Expectations and Perceptions of Library Service Quality of an Academic Library in Thailand

User Expectations and Perceptions of Library Service Quality of an Academic Library in Thailand
  • Author : Surithong Srisa-ard
  • Publisher : Unknown
  • Release Date : 1997
  • Total pages : 126
  • ISBN : 0081001347
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Summary : Read online User Expectations and Perceptions of Library Service Quality of an Academic Library in Thailand written by Surithong Srisa-ard, published by which was released on 1997. Download full User Expectations and Perceptions of Library Service Quality of an Academic Library in Thailand Books now! Available in PDF, ePub and Kindle....

Assessing Service Quality

Assessing Service Quality
  • Author : Peter Hernon,Ellen Altman,Robert E. Dugan
  • Publisher : American Library Association
  • Release Date : 2015-05-12
  • Total pages : 232
  • ISBN : 0081001347
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Summary : Academic and public libraries are continuing to transform as the information landscape changes, expanding their missions into new service roles that call for improved organizational performance and accountability. Since Assessing Service Quality premiered in 1998, receiving the prestigious Highsmith Library Literature Award, scores of library managers and administrators have trusted its ...

The Academic Library and Its Users

The Academic Library and Its Users
  • Author : Peter Jordan
  • Publisher : Routledge
  • Release Date : 2017-03-02
  • Total pages : 168
  • ISBN : 0081001347
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Summary : The many recent changes in higher and further education mean that it is more important than ever to analyse the needs of academic library users, and both promote and provide the service they require. This constructive book, pervaded throughout by the impact of IT on the learning environment, surveys the ...

The Academic Library

The Academic Library
  • Author : Peter Brophy
  • Publisher : Facet Publishing
  • Release Date : 2005
  • Total pages : 233
  • ISBN : 0081001347
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Summary : This authoritative and wide-ranging textbook provides a comprehensive overview of the changing functions of higher education libraries and the organizational cultures in which they operate. It offers an assessment of the impact of such changes on service delivery from both provider and user perspectives, and considers the future role of ...

Surviving the Future

Surviving the Future
  • Author : Gail Munde,Kenneth Marks
  • Publisher : Elsevier
  • Release Date : 2009-02-28
  • Total pages : 218
  • ISBN : 0081001347
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Summary : Every academic library strives to make improvements - in its services, its effectiveness, and its contributions to overall university success. Every librarian wants to improve library quality, but few are knowledgeable or enthusiastic about the means and mechanisms of quality improvement. This book assists librarians to make sense of data ...

Libraries for Users

Libraries for Users
  • Author : Luisa Alvite,Leticia Barrionuevo
  • Publisher : Elsevier
  • Release Date : 2010-12-10
  • Total pages : 218
  • ISBN : 0081001347
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Summary : This book reviews the quality and evolution of academic library services. It revises service trends offered by academic libraries and the challenge of enhancing traditional ones such as: catalogues, repositories and digital collections, learning resources centres, virtual reference services, information literacy and 2.0 tools. Studies the role of the university library ...

Quality Services in Academic Libraries

Quality Services in Academic Libraries
  • Author : Felicia Etim
  • Publisher : AuthorHouse
  • Release Date : 2016-06-25
  • Total pages : 348
  • ISBN : 0081001347
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Summary : There is great consistency throughout these articles, research projects, management schemes, and standards, in and out of librarianship. Does the repetition suggest that the lessons have not yet been learned? Rather, it may be that there is no new silver bullet or shortcut for academic libraries. Experience reveals that one ...

Measuring Quality

Measuring Quality
  • Author : Roswitha Poll,Peter te Boekhorst
  • Publisher : Walter de Gruyter
  • Release Date : 2007-01-01
  • Total pages : 269
  • ISBN : 0081001347
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Summary : The first edition of this handbook appeared in 1996 and dealt with academic libraries. It gained wide acceptance and was translated into five other languages. After ten years the new edition widens the perspective to public libraries and adds indicators for electronic services and cost-effectiveness. The handbook has been considerably enlarged, ...

Measuring Quality

Measuring Quality
  • Author : Roswitha Poll,Peter te Boekhorst,Ramon Abad Hiraldo,IFLA Section of University Libraries and other General Research Libraries,International Federation of Library Associations and Institutions. Section of University Libraries and Other General Research Libraries
  • Publisher : K G Saur Verlag Gmbh & Company
  • Release Date : 1996
  • Total pages : 171
  • ISBN : 0081001347
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Summary : The International Federation of Library Associations and Institutions (IFLA) is the leading international body representing the interests of library and information services and their users. It is the global voice of the information profession. The series IFLA Publications deals with many of the means through which libraries, information centres, and ...

Measuring Service Quality in an Academic Library from the Perspective of Local and International Students

Measuring Service Quality in an Academic Library from the Perspective of Local and International Students
  • Author : Gulibahaer Mai Mai Ti
  • Publisher : Unknown
  • Release Date : 2011
  • Total pages : 212
  • ISBN : 0081001347
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Summary : Read online Measuring Service Quality in an Academic Library from the Perspective of Local and International Students written by Gulibahaer Mai Mai Ti, published by which was released on 2011. Download full Measuring Service Quality in an Academic Library from the Perspective of Local and International Students Books now! Available in ...

Motivation and Quality Management in Academic Library and Information Services

Motivation and Quality Management in Academic Library and Information Services
  • Author : Virendra Mistry
  • Publisher : Unknown
  • Release Date : 2000
  • Total pages : 824
  • ISBN : 0081001347
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Summary : Read online Motivation and Quality Management in Academic Library and Information Services written by Virendra Mistry, published by which was released on 2000. Download full Motivation and Quality Management in Academic Library and Information Services Books now! Available in PDF, ePub and Kindle....

Measuring Service Quality in Academic Libraries

Measuring Service Quality in Academic Libraries
  • Author : Naomi Dalitso Kachoka
  • Publisher : LAP Lambert Academic Publishing
  • Release Date : 2012-05
  • Total pages : 196
  • ISBN : 0081001347
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Summary : Various measurement models have been used to assess quality in library services. In order to assess the attitude of users, libraries have used user satisfaction and service quality surveys which use the Gap measurement model. The LibQUAL+ instrument which was derived from the Gap theory of service quality and the ...

Academic Library Cataloging Practices Benchmarks

Academic Library Cataloging Practices Benchmarks
  • Author : Primary Research Group
  • Publisher : Primary Research Group Inc
  • Release Date : 2008
  • Total pages : 254
  • ISBN : 0081001347
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Summary : This 254 page report presents data from a survey of the cataloging practices of approximately 80 North American academic libraries. In more than 630 tables of data and related commentary from participating librarians and our analysts, the report gives a broad overview of academic library cataloging practices related to outsourcing, selection and deployment ...