Description : Brian McNaught, who the New York Times named "the godfather of gay sensitivity training," provides the "best practice" guidance you need to understand, and effectively respond to Lesbian, Gay, Bisexual, Transgender, and Queer (LGBTQ) issues in your organization. Why is it a business issue? What are the best words to use? What if I have an employee who refuses to got to training because of their religious beliefs? McNaught synthesizes the most important information from his other resources, to give you a short, easy to read, time-tested handbook to address these issues. You get "dos and don'ts" on all of the key questions "What if my boss in unsupportive?" "What if our best client refuses to work with our LGBTQ employee?" "What if it's an LGBTQ employee who is using prohibited language?" Brian McNaught has worked, over the past 40 years, with the senior leaders of several dozen major government institutions and corporations, and with the faculty, staff, and students at over 200 colleges and universities. He has been brought in by the NSA, Bell Labs, Microsoft, Eli Lilly, Chubb, Merck, Toronto Dominion Bank, Goldman Sachs, Merrill Lynch, and scores of others, and has worked with audiences throughout the U.S., Canada, Britain, Australia, Singapore, Honk Kong, Japan and India. He asks the questions, "What's your music? How do LGBTQ people know that you"re an ally?" "What are your Reese's Pieces? What are you doing proactively to help bridge the gap between organizational policy and organizational culture?"Brian underscores that an employee can believe whatever they choose to believe about any moral issue, but they're not allowed to impose their beliefs on their coworkers. Feel your feelings but choose your behavior. If everyone is treated with professional respect, the work group can become a well-functioning team.