Description : Second Edition of a Shingo Prize Winner Based on the author's personal experience with Toyotaâ€™s master teachers and with companies in the midst of great change, Andy & Me: Crisis & Transformation on the Lean Journey, now in its second edition, is a business novel set in a failing New Jersey auto plant focusing on the tribulations of Tom Pappas, the plant manager. The situations, characters, and plant politics will ring true with many readers. In a cool, readable style, this highly popular work follows Tom's relationship with Andy Saito, a reclusive retired Toyota guru whom Tom persuades to help save his plant through the teaching of the legendary Toyota Production System (TPS). On this journey, the reader learns that TPS is more than just a collection of tools; it entails a new way of thinking and behaving. Though Tom finds success â€” both in his plant and in his personal life â€” he learns from Andy that successful improvement is endless and eternal.This edition includes study questions after each chapter to support your learning and help you tell some of your own stories. Pascal Dennis discusses the 2nd edition of his Shingo Prize-winning book Andy & Me.
Description : This critical reexamination of Amos ’n’ Andy, the pioneering creation of Charles Correll and Freeman Gosden, presents an unapologetic but balanced view lacking in most treatments. It relies upon an untapped resource—thousands of pages of scripts from the show’s nearly forgotten earliest version, which most clearly reflected the vision of its creators. Consequently, it provides fresh insights and in part refutes the usual blanket condemnations of this groundbreaking show. The text incorporates numerous script excerpts, provides key background information, and also acknowledges the show’s importance to radio broadcasting and modern entertainment.
Description : Based on the author's years of experience working with Toyota’s master teachers and with companies in the midst of great change, this book follows the story established in the Shingo Prize-winning book, Andy & Me: Crisis & Transformation on the Lean Journey. In a cool and readable style, Andy & Me and the Hospital: Further Adventures on the Lean Journey follows Tom Pappas's relationship with Andy Saito, a reclusive retired Toyota guru. Tom and Andy are pulled into a major New York City hospital in crisis. Can they translate and apply Toyota’s powerful methods and thinking to save the hospital from disaster? Using a compelling novel format, the book demonstrates how to apply Lean thinking in a healthcare setting. It illustrates the situations, characters, and plant politics you will most likely face as you progress through your Lean healthcare journey. As the story unfolds, you will discover the way of thinking and behavioral changes required to implement proven Toyota Production System (TPS) methods, tools, and thinking in healthcare. You will learn: What a Lean transformation in a hospital should look like The overall approach you need to take The leadership and behavioral changes required How to improve processes and better develop and engage people How to build and sustain a Lean management system How to translate and apply Deming’s "profound system of knowledge" This book provides clear and simple guidance on what it takes to successfully implement Toyota methods in healthcare settings. It shares helpful insights on how the different elements need to fit together to deliver measurable process improvement results. Just like its bestselling predecessors, this book includes study questions after each chapter to support learning and to facilitate discussion in workshops or classroom settings.
Description : When Tessa Cunningham's ninety-five year old father fell and broke his hip, it was clear that this previously independent man could no longer live on his own. A care home seemed the best option. But visiting him one day, he held Tessa's hand just a little too long, and in his eyes she saw the yearning he was too proud (and loving) to articulate: Please take me home. Tessa had just recovered from breast cancer, was in the throes of getting divorced, her daughters were leaving home (soon to head off to university). Already struggling with three of a woman's worst fears, battling bitterness and betrayal, she couldn't cope with any extra stress. And yet she found herself moving her dad in, along with his zimmer frame, collection of hearing aid batteries, monogrammed hankies and tins of Black Bullet mints. Her dad can't abide moaners, is given to tactless remarks and, as he's deaf, is definitely not the best listener in the world. Yet in the months that followed, his unexpected wisdom and irrepressible ebullience helped heal Tessa's pain. Written with searing honesty, Take Me Home is a funny, touching, inspirational story that teaches us the true value of contentment.
Description : Praise for Sundays Child Carter has written a memoir that captures the quintessential America that now seems to be slipping away from us. A real treat. --John Tebbel, author and Journalist Deeply moving...the book is a delight and of course you write like a dream...Congratulations on what I believe we used to call a great read, and more than that, a deeply affecting record. --Ellen Feldman, author of Lucy and The Scottsboro Boys Praise for Nobody Yet Knows Who I Am In volume two of Robert Carters memoirs, the reader is again treated to the authors ruthlessly stark self-appraisal. Through the extraordinarily clarity of prose, the reader seems to share his experiences immediately rather than through the medium of words. His descriptions of his lovers, friends, and passing acquaintances drive the reader along. --James Scanlon, Professor Emeritus of History, Randolph-Macon College